Legal Document

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how AlicacaStore collects, processes, stores, and protects your personal information while you use our Platform and services.

Last Updated • April 04, 2024

Privacy Policy


Privacy Policy ALICACA STORE (04/04/2024). See previous versions of the Privacy Policy in our Policy Archives.


What does this policy cover


This Privacy Policy applies to personal information collected, processed, or stored through the ALICACA STORE website (hereinafter referred to as the "Platform", "we", or "ALICACA") and explains the scope of data collection and use by ALICACA STORE.

We respect the confidentiality of the information you provide when accessing our site or communicating with us.


Definitions


Personal Information

Information that can directly or indirectly identify you, either alone or when combined with other information.


Data Controller

The party that determines the purposes and methods of processing Personal Information.


Data Processor

A third party that processes Personal Information on behalf of the Controller.


Services

Digital services including game account boosting services and technical customer account features provided by ALICACA STORE.


1. General Provisions


1.1 Acceptance

By accessing the Platform or using our Services, you agree to the entire contents of this Privacy Policy.


1.2 Related Documents

This Privacy Policy forms an integral part of:

  • General Terms & Conditions.
  • Terms of Service for Customers.
  • Terms of Service for Pros.

1.3 Governing Law

All implementation, amendments, interpretation, and termination of this Privacy Policy are governed by the laws of the Republic of Indonesia, or the jurisdiction of the Company's legal domicile.


2. Information We Collect


2.1 Collection Methods

We may collect Personal Information through:

  • Information you provide directly.
  • Information collected automatically while using the Platform.

2.2 Information You Provide Directly

When you register, communicate with us, or use our Services, you may voluntarily provide Personal Information, including but not limited to:

  • Email Address.
  • Password.
  • Username (Pro Accounts only).
  • Full Name (Pro Accounts only).
  • Profile Photo (if provided).
  • Optional Game Account Access Information.
  • Payment information such as cardholder name, partial card number, or e-wallet account information.

For security reasons, we do not store:

  • Card expiration dates.
  • CVV security codes.
  • Complete billing information.

2.3 Information Collected Automatically

When you browse or interact with the Platform, certain technical information may automatically be collected.

This information may include:

  • Registration date and time.
  • IP Address.
  • Country or Region.
  • Traffic source.
  • Browsing history.
  • User behavior while using the Platform.
  • Click activity.

We may also use tracking technologies provided by trusted third-party services, including:

  • Cookies.
  • Google Analytics.
  • Meta Pixel.
  • Criteo.
  • Altcraft.
  • Intercom.
  • Hybrid.
  • Yandex Metrica.

3. Your Rights as a Data Subject

Depending on applicable data protection laws, you may exercise the following rights regarding your Personal Information.

Access

You have the right to know what Personal Information we store and how it is processed.

Correction

You may request corrections if your Personal Information is inaccurate, outdated, or incomplete.

Erasure

You may request deletion of your Personal Information when it is no longer necessary for the purposes for which it was collected.

Restriction

You may request that processing of your Personal Information be limited under specific circumstances.

Objection

You have the right to object to certain types of Personal Information processing where permitted by law.

Data Portability

You may request a copy of your Personal Information in a commonly used and transferable format.

Withdraw Consent

You may withdraw previously given consent at any time. Withdrawal of consent will not affect processing that has already taken place.

Complaint

You have the right to submit complaints to the relevant data protection authority.

Non-Discrimination

Exercising your privacy rights will not result in discrimination or unnecessary restrictions on your use of our Platform.


4. Legal Basis for Data Processing

We process Personal Information only when there is a lawful basis for doing so.

Legal bases include:

  • Your explicit consent.
  • Legitimate business interests such as fraud prevention, platform security, technical support, and service improvement.
  • Compliance with legal, contractual, or professional obligations.

Where Legitimate Interests are relied upon, we perform an internal assessment to balance our legitimate interests against your fundamental privacy rights.


5. Data Retention Period


5.1 Retention of Personal Information

ALICACA STORE retains your Personal Information only for as long as it is necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.


5.2 Active Accounts

While your account remains active, we retain the information required to provide our Services, maintain Platform functionality, and ensure account security.


5.3 Closed or Deleted Accounts

After your account has been closed or deleted, certain information may continue to be retained where required for:

  • Legal compliance.
  • Financial auditing.
  • Fraud prevention.
  • Dispute resolution.
  • Security investigations.

Such information may be retained for up to six (6) years, depending on applicable legal requirements.


6. Children's Privacy Protection


6.1 Age Requirement

The Platform is intended only for users who meet the minimum legal age requirements applicable within their jurisdiction.


6.2 Collection of Children's Data

We do not knowingly collect, store, or process Personal Information belonging to children who are not legally permitted to use our Services.


6.3 Parent or Guardian Request

If a parent or legal guardian believes that Personal Information belonging to a minor has been submitted to the Platform, they may contact us to request its removal.

Upon verification, we will promptly delete the relevant information unless retention is required by law.


7. Data Security


7.1 Security Measures

We implement appropriate technical and organizational security measures designed to protect Personal Information against unauthorized access, disclosure, alteration, or destruction.

These measures include, but are not limited to:

  • Secure server infrastructure.
  • Password protection.
  • Access control procedures.
  • Encrypted communications where applicable.
  • Continuous security monitoring.

7.2 User Responsibilities

Registered users are responsible for maintaining the confidentiality of their login credentials.

We strongly recommend that you:

  • Do not share your password.
  • Do not disclose your verification codes.
  • Sign out from shared devices.
  • Notify us immediately if unauthorized access is suspected.

7.3 No Absolute Security Guarantee

Although we apply reasonable security safeguards, no method of electronic transmission or online storage can be guaranteed to be completely secure.

Users acknowledge that the transmission of information through the Internet is performed at their own risk.


8. Data Disclosure to Third Parties


8.1 Service Providers

We may share Personal Information with trusted third-party providers only when necessary to operate and improve the Platform.

These providers may include:

  • Hosting providers.
  • Payment processors.
  • Business partners.
  • Legal consultants.
  • Technical support providers.

8.2 Legal Requirements

We may disclose Personal Information where disclosure is required by law, court order, governmental authority, or other legally authorized body.


8.3 International Data Transfers

Certain data processing activities may involve transferring Personal Information to countries outside your place of residence.

Whenever international transfers occur, ALICACA STORE will implement appropriate safeguards consistent with applicable international regulations, including recognized contractual protections where required.


9. Changes to this Privacy Policy


9.1 Policy Updates

ALICACA STORE reserves the right to modify, update, or improve this Privacy Policy at any time to reflect changes in technology, applicable laws, business practices, or the Services we provide.


9.2 Notification of Changes

Whenever significant changes are made, we will provide appropriate notice through one or more of the following methods:

  • The official ALICACA STORE website.
  • Email notifications (where applicable).
  • Announcements within your user account.

We encourage you to review this Privacy Policy regularly to remain informed about how your Personal Information is protected.


10. Final Provisions


10.1 Security Monitoring

To maintain Platform security, ALICACA STORE may scan messages, uploaded content, and other communications for spam, malware, viruses, phishing attempts, and violations of our Terms.


10.2 Data Processing

Personal Information may be processed on servers operated by ALICACA STORE or by authorized service providers acting on our behalf.

Such processing is performed only for legitimate operational, security, legal, or contractual purposes.


10.3 Governing Law

This Privacy Policy shall be governed and interpreted in accordance with the laws of the Republic of Indonesia.

Any dispute relating to this Privacy Policy shall first be resolved through mediation, and where necessary, through the competent courts of the Republic of Indonesia.


10.4 Visitors Without an Account

If you browse the Platform without creating an account, we generally do not collect Personal Information directly.

However, certain anonymous technical information may still be collected automatically through third-party analytics services to improve website performance, security, and user experience.


10.5 Acceptance of this Policy

By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

You are encouraged to refer to the latest published version whenever using our Services.


Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your Personal Information, please contact us through our official support channels.

  • Email
    support@alicacastore.com
  • Website
    https://alicacastore.com/contact
  • Live Chat
    Available through the official ALICACA STORE website.

Our support team will make reasonable efforts to respond to privacy-related inquiries as quickly as possible.

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Your Privacy Matters

At ALICACA STORE, protecting your privacy and safeguarding your personal information are among our highest priorities. We are committed to maintaining transparency, security, and trust in every service we provide.

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