Terms of Service for Pros (Trainers)

Effective from: December 12, 2023

By visiting, registering, or accepting Orders on the Platform, you declare that you have read, understood, and fully agree to the contents of these Terms of Service (hereinafter referred to as the "Terms"), and are willing to be legally bound by all the provisions therein.

1. About These Terms

1.1
These Terms govern the legal relationship between you as a Pro (Trainer) and us as the Platform administrator, and regulate all actions and processes related to the work of digital services in the game.

1.2
These Terms apply in place of all other terms, whether submitted by you personally, implied by law, or based on market customs, general industry practices, or unwritten agreements.

1.3
We reserve the right to change the contents of the Terms at any time to adapt to laws, regulations, or operational needs. You agree that such changes are automatically binding, and you must stop using the Platform if you do not agree to the latest version of the Terms.

1.4
This document is only available in English as the applicable legal version. If there is a translated version (for example, Indonesian), the English version will remain the primary reference and legally valid.

1.5
General use of the Platform is also subject to a separate document: the General Terms & Conditions, which are binding on all users without exception.

2. Definitions

2.1
Capitalized terms not specifically defined herein shall have the meanings set out in the Platform's General Terms & Conditions.

3. Use of the Platform

3.1
The Platform grants you a non-exclusive, non-transferable, revocable license to access the Platform's systems in a Pro capacity. This license includes the right to:

• View and select available Orders
• Access transaction and communication history
• Interact with Customers through the Platform's internal systems
• Manage service completion

3.2
These Terms constitute the sole legal agreement between you and us regarding the grant of such license. No additional promises, warranties, or representations (whether oral or written) shall be deemed binding beyond the contents of this document.

4. How to Become a Pro

To be registered as a legitimate and active Pro, you must complete all of the following steps:

4.1.1
Register an account via the "Sign Up" button in the top right corner of the official website.

4.1.2
Attend and pass an interview with the Platform manager, who will assess your eligibility and competency.

4.1.3
Provide statistical evidence or game profiles of the games you are proficient in and wish to serve.

4.1.4
Agree to and sign the Rules document, which is an integral part of these Terms.

4.1.5
Complete test orders to the standards set by the Platform manager.

4.2
Only after all of the above steps are completed and approved will you be permitted to accept and work on paid Orders as an official Pro.

5. Accepting Orders

5.1
Once your status is active as a Pro, you will see a list of new available Orders through your personal dashboard.

5.2
To accept an Order, simply click the "TAKE ORDER" button. The Order will be immediately allocated to the Pro who first fully approves it.

5.3
If you are successful in receiving an Order, you will receive a confirmation via the email address you provided during registration.

5.4
Once confirmed, you can begin communicating with the Customer via the internal chat system to ensure clear and precise instructions.

6. Quality of Service

6.1
You are obliged to complete the service in accordance with:

• Instructions from the Customer
• Minimum quality standards set out in Article 5 of the Rules

6.2
The Platform does not set a minimum deadline. However, the deadline must be negotiated and agreed upon between the Customer and the Platform manager, either before or after payment is made.

7. Completion of the Order

7.1
After the Order is completed, you are obliged to upload proof of the service results before the deadline:

• If a video: upload it to imgur.com or a similar site and paste the link in the Order comment.
• If more than 6 screenshots: also upload them to imgur.com.

7.2
Such visual evidence becomes the official confirmation used in disputes, if a complaint arises from the Customer.

7.3
The Platform management team will review the evidence within 48 hours of being uploaded.

7.4
If the service is deemed to meet the criteria and the evidence is sufficient, the Order status will be "Completed", and the Customer will receive a notification.

7.5
If the results are incomplete, do not match, or there is no valid proof, then:

• The order can be returned for revision, or
• Cancelled without payment.

Refer to Articles 6 and 7 of the Regulations for details.

8. Warranty Period

8.1
Customers can request revisions or price reductions if they feel the service results are unsatisfactory.

8.2
Revision requests are only valid if they are in accordance with the initial instructions of the Order.

8.3
If the results contradict the initial request, the Customer has the right to refuse to accept the results.

8.4
The warranty duration depends on the type of service and Pro status:

• 8 working days: Standard warranty
• 2 working days: Accelerated warranty for trusted Pros
• No warranty: Some trusted Pros do not provide a warranty

8.5
If the warranty period has passed without a claim, the Order is declared valid and no further revisions can be requested.

9. Pro Rights

9.1
Pro has the right to reject an Order if there is a valid reason (for example: the Customer does not respond, a system error occurs). However, if the rejection is without a justifiable reason, the Pro may be subject to a fine of up to the total value of the Order.

9.2
Pro can request assistance in resolving disputes from the Platform. If the conflict cannot be resolved, the Pro may refuse the service, however:

• The Customer may be replaced with another Pro.
• If the Pro is rude or unprofessional, a fine of USD 10 will be imposed.

9.3
If the Customer is satisfied, the Pro may offer relevant additional services. However, additional orders must still be processed and paid for through the Platform to ensure legality and protection.

10. Pricing

10.1
The service price will be displayed when viewing the Order list. All prices:

• Displayed in USD
• Include VAT (if applicable)
• Cannot be changed unilaterally without the Platform's approval

11. Payment & Withdrawal of Funds

11.1
You can only withdraw payment after the warranty period has expired. If the service is not under warranty, then withdrawal can be made when the Order status changes to "done".

11.2
If the Customer submits a refund or an active dispute, the payment will be delayed or refunded until final resolution.

11.3
You are responsible for transaction fees/commissions from the payment system. The maximum fee that can be charged is USD 500 per transaction (depending on the method you choose).

11.4
Withdrawal requests will be processed and completed by the finance team within a maximum of 2 working days from the date the request is approved.