General Terms and Conditions
Effective from: December 12, 2023
By visiting, registering, accepting Offers, or obtaining services or digital content through this Platform, the User (hereinafter referred to as "User", "you") declares that he has read, understood, and agrees to all of these General Terms and Conditions (hereinafter referred to as "General Terms") and is willing to be legally bound by all activities, interactions, and transactions carried out therein. If you do not agree to these General Terms, you must immediately stop using the Platform.
1. Terms and Definitions
1.1
For the purposes of this Agreement, the following terms apply:
"Platform"
Definition: The Platform is the official website https://alicacastore.com that provides a digital service system related to MMORPG games. This Platform is a meeting place for Pros and Customers to conduct transactions in a safe and structured manner.
"User"
Definition: A User is any person or entity that accesses and uses the features and services available on the Platform.
User Types:
• Customer: A user who accepts an Offer and makes a purchase of a service.
• Pro: A user who provides a service to a Customer.
"Customer"
Definition: A Customer is an individual who:
• Views an Offer on the Platform.
• Places an Order for a digital service or in-game service.
• Obtains the results of a service or digital content from a Pro through the Platform.
Customer Rights and Responsibilities
• Entitled to services in accordance with the Offer.
• Can submit a claim during the Warranty Period.
• Must provide correct information when ordering a service.
"Pro"
Definition: A Pro is an individual or professional party who provides services related to MMORPG games on the Platform, such as:
• Coaching or strategy training.
• Quest or dungeon completion services.
• Leveling, PvP, PvE, and boosting services.
Pro Obligations
• Provide services according to the description of the Offer.
• Responsible for the quality of the service.
• Responds to Customer claims during the Warranty Period.
"Service"
Definition: A Service is any form of assistance or digital service in the game provided by a Pro to a Customer.
Examples of services:
• Character leveling.
• Helping to win dungeons/arenas.
• Game strategy consultation.
• Power leveling, gold farming, etc.
"Offer"
Definition: An Offer is the service details displayed on the Platform, including:
• Service description.
• Duration of work.
• Price.
• Terms and conditions.
• Pro qualifications.
"Order"
Definition: An Order is the act of a Customer accepting a specific Offer and paying for the service. Once created, an Order becomes a digital contract between the Pro and the Customer.
"Warranty Period"
Definition: The Warranty Period is a certain time after the service is completed, during which the Customer has the right to file a complaint if:
• The service does not match the Offer.
• There are deficiencies or technical errors.
• The work process violates the Platform's terms.
Allowed Actions:
• Requesting revisions.
• Requesting compensation or a partial refund.
• Reporting to the Platform admin if there is no response from the Pro.
2. About These General Terms
2.1
These General Terms, together with any additional documents such as the Terms of Service for Customers and/or Terms of Service for Pros (depending on your role on the Platform), constitute the entire legal agreement between you as a User and ALICACA STORE as a service provider. All previous agreements—whether oral or written, including communications via social media, email, or chat—are hereby declared null and void and are replaced in their entirety by the contents of this agreement.
2.2
By accessing, using, or registering on the Platform, including but not limited to registering an account, placing an order, or offering services, you are deemed to have read, understood, and agreed to the entire contents of these General Terms and related additional documents. If you do not agree with any part of this agreement, you are not permitted to use the Platform further.
2.3
You hereby declare that you have not relied on any promises, guarantees, claims, statements, or information from ALICACA STORE, its employees, affiliates, or other Pros, other than those expressly and officially stated in this agreement or any authorized supplementary document.
2.4
This Agreement grants you a limited, non-exclusive, non-transferable license, revocable at any time by ALICACA STORE, to use the Platform as described in the Terms and Conditions.
2.5
By this Agreement, you do not acquire any ownership rights, exclusive licenses, or other legal rights to the Platform, source code, logos, databases, or operating systems.
2.6
We reserve the right to suspend or terminate your access to the Platform if you violate these General Terms, applicable laws, commit fraud, harassment, hacking, spam, or abuse the payment system.
3. Use of the Platform
3.1
The ALICACA STORE platform is designed as a digital marketplace that brings together Customers and Pros.
• Customers can view and purchase service Offers.
• Pros can provide services and receive Orders.
• Both parties communicate only through the Platform.
3.2
Offers displayed on the Platform may be automatically generated, customized by the system, or manually managed by Pros.
3.3
ALICACA STORE acts only as a technology provider and transaction facilitator, not as the direct service provider.
3.4
You receive a limited, non-exclusive, non-transferable license to use the Platform.
3.5
All interactions between Customers and Pros must occur through the Platform unless written permission is provided.
3.6
Users are responsible for internet fees, software, hardware, currency conversion, and third-party transaction fees.
3.7
Platform availability may vary depending on local regulations and geographical restrictions.
3.8
By continuing to use the Platform, you also agree to the Privacy Policy and Cookie Policy.
3.9
Users are prohibited from distributing malware, performing hacking, phishing, DDoS attacks, or reverse engineering the Platform.
3.10
We reserve the right to suspend access, limit features, or remove accounts that violate these Terms.
4. Account Registration & Security
4.1 Account Registration
To use all Platform features, you must register as either a Customer or Pro and provide accurate registration information.
4.2
Providing game account access to unauthorized third parties is strictly prohibited.
4.3
Users are responsible for maintaining the security of their account and password.
4.4
All registration data must be accurate and kept up to date.
4.5
The Platform may request identity verification documents at any time.
4.6
Passwords may be reset or accounts temporarily locked if security risks are detected.
4.7
We are not responsible for losses caused by your failure to protect your account.
4.8
Personal data is processed according to the Privacy Policy.
4.9
We do not comprehensively verify all non-personal information published by users.
5. Prohibited Actions
5.1
Users are prohibited from reverse engineering, copying, decompiling, or recreating the Platform without written permission.
5.2
Users may not upload prohibited content, including violence, pornography, illegal activities, spam, cheating software, malware, phishing links, or other harmful material.
5.3
Violations may result in content removal, account suspension, permanent bans, withheld balances, or legal action.
5.4
ALICACA STORE may actively monitor content, user activities, and transactions to enforce these policies.
6. Ownership and Intellectual Property Rights
6.1 Platform Ownership
All ownership rights, legal rights, and intellectual property rights in the ALICACA STORE Platform, including but not limited to:
• User interface (UI/UX) design.
• Source code, database, and system structure.
• Logos, icons, slogans, and graphic elements.
• Transaction system, pricing calculation, and service scheduling.
• Automation features, payment integration, and security.
All of the above are the exclusive property of ALICACA STORE and are protected under applicable intellectual property laws.
6.2 No Transfer of Legal Rights
By registering and using the Platform, you do not acquire ownership rights over the Platform or any of its components. You are only granted a limited, non-exclusive, and revocable license to use the Platform.
6.3 Access and Use Restrictions
Your access rights are limited to personal use or internal operations and may not be used for:
• Commercial purposes outside the Platform.
• Bots, crawlers, or automation tools.
• Creating competing platforms by copying ALICACA STORE systems or data.
6.4 Prohibition of Third Party Rights Violation
Users are prohibited from uploading or distributing any content that infringes copyrights, trademarks, patents, or other intellectual property rights.
If violations are found, ALICACA STORE may:
• Remove the content immediately.
• Suspend or permanently delete the offending account.
• Provide information to the legal rights holder if required.
6.5 Trademark Protection
The name ALICACA STORE, its logos, icons, and visual identity are protected trademarks. Unauthorized use is prohibited and may result in legal action.
7. Accuracy of Information & Platform Availability
7.1 Efforts to Maintain Accuracy
ALICACA STORE strives to provide accurate and up-to-date information regarding services, prices, Pro information, and user guidance.
However, we do not guarantee that all information is:
• Free from technical or typographical errors.
• Always updated in real time.
• Completely accurate in every circumstance.
7.2 Service Availability
We strive to keep the Platform available, but interruptions may occur due to maintenance, updates, server failures, internet disruptions, or legal requirements.
7.3 Informational Purposes
All information, articles, service descriptions, reviews, and educational materials are provided for general information only and should not be interpreted as professional advice.
7.4 User Caution
Users are encouraged to verify important information independently and use ratings and reviews only as evaluation tools rather than guarantees.
8. Pro Rights & Obligations
8.1 Definition of Pro
A Pro is a verified user who provides in-game services through the official ALICACA STORE Platform.
8.2 Pro Rights
As a Pro, you have the right to:
• Create and manage service offers.
• Set prices and estimated completion times.
• Select available orders.
• Receive payment after the warranty period.
• Access transaction history and reports.
• Receive technical assistance from the Platform.
• Protect your identity when applicable.
8.3 Pro Obligations
As a Pro, you must:
• Provide services professionally and according to the Offer.
• Maintain polite and professional communication.
• Protect Customer account information.
• Complete orders within the agreed timeframe.
• Respond to valid complaints during the warranty period.
• Provide proof of work when requested.
8.4 Prohibitions for Pros
Pros are prohibited from:
• Contacting Customers outside the Platform without approval.
• Selling illegal services such as cheats or exploited gold.
• Using multiple Pro accounts for manipulation.
• Creating fake testimonials or reviews.
8.5 Consequences of Violations
Violations may result in:
• Temporary withholding of balances.
• Removal of Offers.
• Temporary or permanent account suspension.
• Reporting to legal authorities when applicable.
8.6 Tax Obligations
Pros are personally responsible for reporting income and fulfilling tax obligations in accordance with their local laws.
9. Customer Rights & Obligations
9.1 Definition of Customer
A Customer is a User who purchases digital services from a Pro through the Platform.
9.2 Customer Rights
Customers have the right to:
• Freely choose available service Offers.
• Receive services according to the Offer.
• Request revisions, discounts, or refunds where applicable.
• Receive protection of personal data.
• Obtain assistance from the Platform team.
9.3 Customer Obligations
Customers must:
• Provide complete and accurate information.
• Pay through the official Platform system.
• Communicate respectfully.
• Avoid transactions outside the Platform.
9.4 Prohibitions for Customers
Customers are prohibited from:
• Sending prohibited or illegal content.
• Using services for illegal activities.
• Submitting false claims or manipulating ratings.
9.5 Consequences of Violations
Violations may result in:
• Cancellation of orders.
• Permanent account suspension.
• Removal of feedback.
• Reports to legal authorities.
9.6 Limitation of Platform Liability
ALICACA STORE acts only as an intermediary and is not responsible for individual Pro performance, Customer negligence, or losses beyond the Platform's control.
10. Dispute Resolution
10.1 Scope of Disputes
Disputes include disagreements related to incomplete services, refunds, revisions, fraud, harassment, cancellations, or violations of Platform policies.
10.2 Internal Resolution
Customers and Pros must first attempt to resolve disputes through the Platform's communication system before submitting an official dispute.
10.3 Official Dispute Procedure
The dispute process includes:
• Submission of evidence.
• Initial review by the admin team.
• Clarification from both parties.
• Final and binding decision by ALICACA STORE.
10.4 ALICACA STORE Authority
The Platform may freeze funds, suspend accounts, remove invalid reviews, or involve payment providers when necessary.
10.5 Handling Time
Official disputes are generally resolved within a maximum of seven (7) business days unless additional investigation is required.
10.6 Additional Legal Path
If internal dispute resolution fails, legal proceedings shall follow the applicable laws of the Republic of Indonesia.
11. Refund & Warranty Policy
11.1 Scope of Service Warranty
The warranty is provided to protect Customers who purchase digital services through the Platform. The warranty applies if:
• The service is not completed according to the Offer.
• The service result does not match the agreed description.
• The Pro does not respond or disappears before completing the work.
• Technical errors prevent the Customer from receiving the service properly.
The warranty does not apply if:
• The Customer cancels the order without a valid reason after the service has started.
• The Customer provides incorrect, incomplete, or changing account information.
• The Customer violates the Platform Terms or behaves uncooperatively.
11.2 Duration of Warranty Period
Every completed Order includes a warranty period beginning when the Pro marks the service as completed.
• Standard warranty period: 3 × 24 hours (72 hours).
• The Pro may voluntarily extend the warranty for selected services.
• If no complaint is submitted within the warranty period, the Order is considered automatically accepted.
11.3 Customer's Right to Refund
Customers may request a refund in the following situations:
• The Pro does not begin the service within 48 hours after payment.
• The Pro cancels the service after payment has been received.
• The service is incomplete or does not match the Offer.
• The Customer wins a dispute based on valid evidence.
Refund Types
• Full refund – if the service has not started.
• Partial refund – if only part of the service has been completed.
• Refund rejected – if the service has been completed correctly and no valid complaint exists.
11.4 Refund Request Procedure
To request a refund, Customers must:
• Submit a request using the "Submit a Complaint" button.
• Attach supporting evidence such as screenshots, logs, and chat history.
• Wait for verification by the ALICACA STORE team within a maximum of three (3) business days.
• If approved, the refund will be processed through the original payment method or account balance.
11.5 Technical Limitations and Conditions
Refund processing depends on the payment provider.
• Refunds may take 3–14 business days.
• If returning funds to the original payment method is impossible, the amount will be credited to the Customer's wallet.
• Currency conversion fees or third-party charges are not the responsibility of ALICACA STORE.
11.6 Protection Against Refund Abuse
To ensure fairness, the Platform also protects Pros from refund abuse.
Examples include:
• False or repeated refund claims.
• Rejecting services that were completed correctly.
• Attempting to exploit the warranty system for free services.
Violations may result in:
• Temporary account suspension.
• Permanent account termination.
• Reporting to the payment provider for blacklisting.
11.7 Final Decision
All refund requests and warranty claims are reviewed using transaction history, communication logs, service records, and user reputation. The final decision made by ALICACA STORE is binding unless significant new evidence is submitted.
12. Service Availability
12.1
All Orders placed through the Platform depend on Pro availability, technical conditions, and external factors. We do not guarantee that every Offer will always be available.
12.2
If legal regulations, game developer policies, or other external circumstances prevent the service from being completed, ALICACA STORE may:
• Cancel Orders that have not yet started.
• Stop services that are already in progress.
• Issue a full or proportional refund where appropriate.
13. Our Responsibilities
13.1
We make every reasonable effort to maintain Platform security, stability, and service quality. However, your use of the Platform is entirely at your own risk.
13.2
We are only responsible for direct losses that:
• Are caused by internal system errors.
• Are reasonably foreseeable.
• Result directly from gross negligence by ALICACA STORE.
13.3 – 13.6
We are not responsible for indirect losses, including:
• Loss of profits or business opportunities.
• Loss of data or in-game items.
• Psychological or moral damages.
• Third-party server issues or publisher penalties.
13.7
We are not responsible for losses caused by:
• Pros failing to fulfill their obligations.
• Customers providing incorrect information.
• Transactions or communications conducted outside the Platform.
13.8
If legal claims arise because of your actions, you agree to indemnify ALICACA STORE against all related legal claims, costs, and liabilities.
13.9
Our maximum financial liability is limited to the total value of the disputed Order.
13.10
All transactions and service agreements exist directly between the Customer and the Pro. ALICACA STORE only acts as the technology platform and intermediary.
14. Third Party Rights & Transfer of Rights
14.1
This Agreement applies only between you and ALICACA STORE. No third party obtains legal rights or benefits under this Agreement.
14.2
ALICACA STORE may transfer or assign its rights and obligations under this Agreement to:
• Affiliates or subsidiaries.
• Companies involved in mergers or acquisitions.
• Authorized technology or payment service providers.
14.3
Users may not transfer their account, license, or legal rights to any other party without prior written consent from ALICACA STORE.
15. Changes to Terms
15.1
ALICACA STORE reserves the right to modify, update, or improve these Terms at any time to reflect legal, operational, or system changes.
15.2
Changes will be announced through:
• The Terms & Conditions page.
• Email notifications (if subscribed).
• Notifications within the user account.
Continued use of the Platform after changes have been published constitutes acceptance of the updated Terms.
16. Complaints & Problem Reporting
16.1
If you are dissatisfied with the service, experience technical problems, or wish to report violations, you may submit a report through the following official channels:
• 📝 Official Contact Form: https://alicacastore.com/contact
• 📧 Email: support@alicacastore.com
• 💬 Live Chat available on the official website.
16.2
All complaints will be reviewed and responded to professionally within a maximum of three (3) business days, except for cases requiring additional investigation or supporting evidence.
17. Disclaimer of Services
17.1
The ALICACA STORE Platform is provided on an "as is" and "as available" basis. We do not provide any express or implied warranties regarding:
• Continuous availability of the Platform.
• Accuracy of data or estimated service completion times.
• Protection against every possible cyberattack.
• Full compliance of every Customer or Pro with these Terms.
17.2
You acknowledge and agree that all risks arising from the use of the Platform are your own responsibility. ALICACA STORE does not guarantee that every service result will satisfy the subjective expectations of every individual user.
18. Applicable Law
18.1
These General Terms and all related agreements are governed by and interpreted in accordance with the laws of the Republic of Indonesia.
18.2
For international transactions or users located outside Indonesia, the applicable law shall be:
• International contract law as mutually agreed by the parties.
• The law of the primary domicile of ALICACA STORE unless otherwise required by applicable regulations.
18.3
If a dispute cannot be resolved through internal mediation, it shall be settled before the South Jakarta District Court or another arbitration institution mutually agreed upon by the parties.
19. Official Contact
19.1
If you require assistance, have any questions regarding these Terms, or wish to report violations, please contact us through our official communication channels:
• 💬 Live Chat – Available on the main page of the official website.
• 📧 Official Email – support@alicacastore.com
• 🌐 Contact Form – https://alicacastore.com/contact
19.2
The ALICACA STORE support team is committed to providing timely assistance and handling all inquiries, complaints, and reports in accordance with these General Terms and applicable policies.